World's Top Airlines - List of 1 to 20 is here

The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).


Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.

2013	Name	2012
1	Emirates	8
2	Qatar Airways	1
3	Singapore Airlines	3
4	ANA All Nippon Airways	5
5	Asiana Airlines	2
6	Cathay Pacific Airways	4
7	Etihad Airways	6
8	Garuda Indonesia	11
9	Turkish Airlines	7
10	Qantas Airways	15
11	Lufthansa	14
12	EVA Air	13
13	Virgin Australia	12
14	Malaysia Airlines	10
15	Thai Airways	9
16	Swiss Int'l Air Lines	15
17	Korean Air	16
18	Air New Zealand	17
19	Hainan Airlines	20
20	Air Canada	19